Innovation is the use of something new; a change to a particular process.

• A. Inherent
• B. Innovation
• C. Insert
• D. Insight

Answer: (B)

Innovation is the act of bringing in something new or making a change to how a process works. It fits best because it directly captures both ideas in the statement: using something new and altering a process to improve or transform it. The other words don’t convey that sense of novelty or alteration—inherent means a built-in attribute, insert is about placing something into something else, and insight is a deep understanding. For example, adopting a new automated workflow is an innovation because it introduces a new method that changes the process.